Returns, Exchanges, Claims & International

Visit the following link - RETURNS PORTAL
Did your order arrive damaged or incorrect? Please follow the above link to file a claim.
Items from Final Sale/Clearance/Warehouse Sale page are not eligible for return.
Unfortunately opened/used bottles of perfume are unable to be returned. Each bottle of perfume is sold with a tester to try before opening. PERFUME SAMPLES and DISCOVERY SET are FINAL SALE.
Enter your order number and email address.
Select the items you want to return or exchange and choose the reason for your return.
Determine which return outcome you’d like.
Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
Attach your return label to the package and drop it off within 30 days to your nearest USPS location.

Please note that original shipping fees and Redo fees are non-refundable

Any items purchased thru our wholesale partners should be returned to the original point of purchase.

Items purchased thru Amazon, should follow the Amazon return process.

CHANGES TO CONFIRMED ORDERS

Please double check your order before submitting. We CANNOT guarantee that any changes can be made before shipping.

REPORT ORDER PROBLEMS

If your order is missing a product, contains a damaged item, or other concern, please email us at Bonjour@Mistrasoap.com. Please understand that in some cases we will send you a return label to send the defective product back to us.

INTERNATIONAL ORDERS

We ship internationally.

• International orders may be subject to customs duties, import taxes, and brokerage fees determined by your country’s customs office.
• These fees are the responsibility of the recipient and are due upon delivery.
• Unfortunately, we can’t control or predict these charges.
• Duties and taxes are non-refundable.

For most countries you can expect to pay Duties and Taxes of about 6-8% of the total cost of the order.